shipping & returns

Delivery of goods to you

We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. We can only deliver to addresses within mainland England and Wales for the price of our Premier Delivery Service charge. For the Scottish Mainland and other off shore locations, including the Isle of Wight, additional charges will apply. Prices are available on application. For the Channel Islands, Isle of Man, Scottish Islands, Northern Ireland or the Republic of Ireland where we are able to obtain quotations, again additional charges will apply.

We aim to deliver all in stock furniture within 14 days of when you place your order. If circumstances change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.

You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.

Our expert Delivery Service team will carefully install your new furniture in your home, exactly where you want it (subject to access). They will remove all wrappings and packaging and dispose of them for you.  Please note that our delivery team check all items for damage prior to despatch to avoid returns for possible damaged goods.

Furniture Spot will advise you of the delivery date and advise the customer to arrange receipt of the goods with our drivers to deter from any extra delivery charges being incurred for failure of anyone being available to accept a delivery at the given address.

Access to the destination room has to be arranged.

Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room.
Should you have any concerns over access, contact us by e-mail on sales@furniturespot.co.uk 

Cancelling Orders

If you have not received the goods  that you no longer require at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.

If you have not received the goods at the time of cancellation of the contract, but we have already processed the product order and arranged delivery.  We can still refund you.  If the goods are en-route to you and you the decide to cancel your order then an extra delivery charge will be incurred.

Damaged or Defective Goods

Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.

If the goods are found to be either damaged or defective in any way at the time of delivery, you must sign the forms provided by the delivery team so we can process a refund or replacement.

If the goods are found to be defective we will refund all monies paid by you for the goods in question (including the delivery charges) together with any return delivery charges you may have reasonably incurred if you have undertaken to return the items yourself, in the same form of payment originally used for the purchase as soon as possible. Alternatively we will replace all goods sent to you originally.  If these goods are no longer in stock you will be refunded.

The amount of any refund under the guarantee shall be limited to the original purchase price paid for the unsatisfactory merchandise.

Our guarantee does not extend to non-domestic usage, nor to goods which are taken outside the UK.

Cancellation by Us

We reserve the right not to accept any order request if:

we have insufficient stock to deliver the goods you have ordered;

we do not deliver to your area;

one or more of the goods ordered was incorrectly described or priced on the website;

the payment transaction is not authorized; or

you have not complied with the provisions of these terms and conditions.

If we do cancel your order we will notify you by e-mail or telephone and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Stock Levels